Refund Policy

Credited top-ups

• A top-up is final once it is credited: the balance, whether used or not, cannot be refunded, exchanged for cryptocurrency or moved to another account.
• The first top-up bonus is not refundable either.

Payments that are not credited

• A payment below the $5 minimum is not credited. You have 60 minutes to send the rest; after that, the funds go back to the refund address you gave on the invoice.
• Without a refund address after 30 days, the funds can no longer be returned.
• Sending more than the invoice asks is not refunded: all of it is credited to your balance.

Billing errors

If you think a request or a top-up was charged wrongly, write to [email protected] or @unaligned_support on Telegram with your invoice or the day and model concerned. When we find an error on our side, we correct your balance.

Before you pay

Start with the minimum, $5, to try the models you need. Prices are on the pricing page and your spending on the usage page of your dashboard.